FREQUENTLY ASKED QUESTIONS
Yes, you can expect to receive the same product as shown in the picture. We strive to provide accurate and representative images of our products to ensure that our customers have a clear understanding of what they are purchasing. However, please be aware that minor differences may occur due to lighting, screen settings, or slight variations in product batches.
If you wish to return an item, please follow these steps:
Contact Us: First, get in touch with our customer service team to initiate the return process. You can do this by replying to this email or calling our customer service hotline.
Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number, which is necessary for processing your return.
Pack the Item: Please ensure the item is in its original condition, with all tags and packaging intact. Include any accessories, manuals, and the original receipt or invoice.
Shipping: We recommend using a trackable shipping method. Please ship the item to the address we provide you with, and be sure to include the RMA number in your shipment.
Refund or Exchange: Once we receive and inspect the item, we will process your refund or exchange as per your preference and our return policy.